Frequently Asked
Questions
What
is the “Fulfilled by Amazon” program and how does it work?
For all select items
bearing the “Fulfilled by Amazon” mark your order will be shipped to
you via the Amazon Fulfillment Center. For each item you order from
this service all standard shipping rates and rules apply, including the
special bonus free shipping on all qualify orders exceeding $25.
All information
related to your particular order will be listed in your account page,
including the order number, carrier, shipping date and estimated
delivery date of your package. Tracking for delivery can also be used
via the “track packages” function within your account by utilizing the
order delivery or tracking confirmation number.
For customer service
inquiries Amazon will also assist all customers for items bearing the
“Fulfilled by Amazon” mark.
What
is your return policy, and how does it work?
Because of our
arrangement with Amazon.com and its suppliers all orders placed on this
website are subject to Amazon’s return policy.
Should you ever wish
to return a product any package may be returned within 30 days provided
that it is still in its new, unopened state for a full refund. All
shipping costs associated with the package delivery will also be
covered by Amazon.com in the event that you receive a package or
product due to their error. For more information and assistance in
organizing complimentary shipping please visit Amazon’s Returns Center
and follow the steps to guide you through the necessary process.
Will
sharksteamcleaners4u.com allow mail, email, phone or fax orders to be accepted
by customers?
Unfortunately we do
not currently accept any orders via mail, email, phone or fax directly
to our offices. All orders and shipping arrangements must be completed
through our website.
Should you require
assistance please contact us at any time and we will assist you in
selecting a product and navigating through the purchasing process to
help ensure you have a pleasurable shopping experience.
How
will I receive updates on my order after I submit my order through
sharksteamcleaners4u.com?
For all orders
completed through our website you may receive information and updates
on your order directly from Amazon.com. Immediately after your order is
completed you will receive an email detailing the package delivery
information including the order number, carrier, shipping date as well
as an estimated date of delivery for your product. Your tracking number
should also be contained within the email as well to allow you to track
your delivery live throughout the entire process to ensure you have the
most up-to-date information possible.
If
a manufacturer is currently offering a mail-in rebate for a product can
I utilize it at sharksteamcleaners4u.com?
In order to provide
the best possible purchasing experience for our customers
sharksteamcleaners4u.com advertises and provides all manufacturer rebates for
products being offered on a regular basis. In order to utilize these
rebates as they are offered by the manufacturer directly, however, you
will need to return the mail-in rebate with all appropriate information
directly to the manufacturer offering the incentive.
Our prices as the
time of sale do not include any special mail-in rebate savings, and the
use of any such rebates is subject to the terms and conditions as
detailed by the manufacturer themselves. Should you have any questions
regarding a specific rebate’s terms and conditions or how to redeem
properly please contact the manufacturer offering the rebate directly.
Is
your website secure, and what security measures do you have in place to
ensure my information is safe?
We here at
sharksteamcleaners4u.com understand the importance of personal information
security. To that end all information submitted through out website is
encrypted and protected by all of the security features that Amazon.com
offers to ensure the safest, most secure and most enjoyable online
shopping experience possible.
Will
sharksteamcleaners4u.com ever release my personal information to other parties?
Privacy is paramount
to us here at sharksteamcleaners4u.com. As per our Privacy Policy under no
circumstances will we sell, give away or otherwise release your
personal information to any group or individual without your express
written consent.
Is
a paper catalog available for sharksteamcleaners4u.com’s products?
At this time we do
not offer a print catalog, hover a digital version is in production and
may be released sometime in the near future.
An
item is listed as out of stock. What happens now?
At no time will we
sell merchandise that is out of stock, therefore customers never need
to worry about purchasing an item that is unavailable.
How
do I use your shopping cart?
Our shopping cart is
designed to work simply and effectively to help you as a consumer find
and purchase the items you need. Simply search our website for the
product you desire and click the “Add to cart” button next to the
product you wish. You may also purchase more than one product by simply
typing in the desired number in the field labeled “Qty Product” and
then hitting the “Update” button.
Should you wish to
purchase multiple different items simply continue shopping and repeat
the same process for all the items you wish to purchase. When you have
completed your shopping simply click the “Check Out” button once you
log into your account and follow the on-screen instructions.
If you do not have an
account simply create a new account for your purchase for free. Your
shopping cart will be saved and ready for you once your new
registration is complete and you should be able to complete your
purchase as normal at that time.
Can
I still get a full refund on opened products?
Unfortunately we can
not offer or honor rebates or refunds on any items that are open. All
offers of rebates or refunds for new products must be completed before
the product has been opened.
CERTAIN CONTENT THAT APPEARS ON THIS SITE COMES FROM AMAZON SERVICES LLC. THIS CONTENT IS PROVIDED ‘AS IS’ AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME.
