A-to-Z Guarantee
What is
the A-to-Z Guarantee?
Designed to help provide
you with one more layer of protection when it comes to your shopping
experience online and provide the best possible experience when using
sharksteamcleaners4u.com and the Amazon.com services that power it, the A-to-Z
Guarantee ensures that any purchases made via the Amazon Marketplace,
Auctions or through other Merchant sellers via the Amazon.com website
are in good condition and will be delivered in a timely manner to your
door shortly after you purchase it.
Should you ever have a
problem with your product please read the following guidelines
carefully outlining the Amazon A-to-Z Guarantee and, if necessary,
click the “Submit a Claim” button below to start the claims process.
When am
I covered under the Amazon.com A-to-Z Guarantee?
All purchases are covered
under the A-to-Z Guarantee if you provide payment to a seller through
Amazon Payments but the seller fails to deliver an item or you receive
the item your purchased however it is materially different from what
was depicted in the description provided by the seller.
What
does “materially different” mean and how do I know if my product
qualifies?
Should the product be
clearly misrepresented in terms of the condition or other details
associated with it by the seller that affects its overall value or
usefulness it is considered to be “materially different” and should
have a replacement or refund offered by the seller within 30 days of
purchase in exchange for the return of the product. If the seller
refuses to accept the returned product within 30 days after the initial
shipment date then you will be eligible to make a claim under the
A-to-Z Guarantee.
Some common guidelines for
“materially different” items:
- It’s the wrong item
- Item was in much
different condition than as described
- Parts or components
are missing
- The item is the wrong
version or edition
- It is defective or
damaged
When submitting a claim
under the A-to-Z Guarantee to Amazon.com with the reason that the item
is “materially different” than what you have purchased you will need to
select one of the reasons above as well as provide additional comments
explaining why the item is materially different than what you
purchased. Please note, however, that this does not cover any products
that are simply disappointing upon arrival however were accurately
depicted as such in the product description as Amazon.com will
ultimately be the deciding party in determining whether a product is
materially different than what was purchased.
What are
the specific requirements of the A-to-Z Guarantee?
- In order to qualify
for the Amazon.com A-to-Z Guarantee the item in question must have been
purchased from either the Amazon Marketplace, Auctions or from a
Merchant seller on the Amazon.com site. Purchases from the following
Merchants via the Amazon Merchant site, however, are not covered by the
Guarantee: Newpoer News, Eddie Bauer, Warehouse Deals, Borders.com, the
Target Store, Waldenbooks.com, eLuxury, eBags.com, Mervyns, Marshall
Fields and Virginmega.com
- For any Amazon
Marketplace and Merchant orders you as a buyer must wait at least 3
calendar days beyond what has been stated as the maximum estimated
delivery time or at least 30 days from time day the order was placed,
whichever comes first. Once that period has been reached you will have
60 days to file a claim for the A-to-Z Guarantee program.
- For any Auctions
purchase you as a consumer will have the right to file acclaim 30 days
after the official purchase date. Once that period has been reached you
will have 30 days to file a claim.
- Should you receive a
materially different item you must contact the seller that provided you
with the item within seven (7) days of the item being delivered to you
to request a return.
- If at any time the
product you receive becomes defective over 30 days after the shipment
date yet is under warranty you must contact the manufacturer providing
the warranty for additional information.
- In order to help
encourage buyer awareness all buyers are limited to a lifetime maximum
number of five claims made for purchases from the Amazon Auction or
Marketplace.
- All information
relating to you and your purchase must be complete and accurate on the
guarantee claim form.
- If during the
purchase you paid by credit card and the bank issuing the credit has
initiated a chargeback to return you your lost funds you will not be
eligible to receive compensation under the A-to-Z Guarantee.
How much
coverage will I receive for my purchase?
All buyers who purchase an
item from the Amazon Auctions, Marketplace or Merchant sites via
Amazon.com may receive up to a total of $2,500 coverage for their
purchase, including shipping expenses.
How can
I file a claim?
Simply submit a claim by
clicking the “Submit a Claim” button found on this page or visit the
details related to your order and submit a claim through your account.
I’ve submitted a claim. Now
what?
If you have successfully
submitted a claim and would like to track the progress of the claim you
may do so though your account page by clicking on the “Problem with
your order?” link.
During the claims review
process you may be contacted by Amazon.com to review your case and be
asked to provide additional information to help with the claims
process. Amazon.com may also contact the seller directly in an attempt
to resolve the problem and provide a mutually beneficial solution.
Please contact Amazon.com immediately if you and the seller are able to
reach an agreement during the processing of the claim in order to
inform them of the development and prevent any unnecessary
complications later on.
Is every
purchase backed by this guarantee?
Yes – provided all
conditions are met your purchase is covered.
How much
does it cost?
In order to help create a
safer, more enjoyable online shopping experience the A-to-Z Guarantee
is available to all at no extra charge. If at any time you have any
additional questions or concerns regarding the Guarantee please contact
Amazon.com immediately for more information.
Which
countries does this guarantee apply to?
Provided all other criteria
has been met residents in the following countries are eligible for the
A-to-Z Guarantee program:
Australia
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Great Britain
Hong Kong
Iceland
Ireland
Italy
Japan
Republic of Korea
Mexico
Netherlands
New Zealand
Northern Ireland
Norway
Portugal
Scotland
South Africa
Spain
Sweden
Switzerland
United Kingdom (UK)
United States (USA)
Note: Other US
protectorates such as Puerto Rick, the US Virgin Islands, Guam, etc.
are also supported
I want
to cancel a claim – how do I go about it?
In order to cancel a
pending claim buyers can contact Amazon.com directly to inform them of
a resolution of respond to the claim confirmation email. Sellers who
have successfully come to a resolution with a buyer over a claim should
also encourage the buyer to contact Amazon.com to cancel the claim.
Should a claim check be delivered for the case prior to a resolution
being reached please contact Amazon.com immediately to arrange for a
method to repay the additional funds.
CERTAIN CONTENT THAT APPEARS ON THIS SITE COMES FROM AMAZON SERVICES LLC. THIS CONTENT IS PROVIDED ‘AS IS’ AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME.
